RETURNS
At Cocoon, we stand by the quality and effectiveness of our hormonal acne supplement. We want you to feel confident in your purchase, which is why we offer a 30-day money-back guarantee.
If you're not satisfied or received a damaged item, please submit a return request by emailing us at info@cocoonskincare.ca.
Our money-back guarantee applies to purchases made directly from Cocoon’s website and is valid for 30 days from the delivery date, as confirmed by the carrier’s tracking information. Requests must be submitted within this 30-day window. Requests received after this period will not be processed.
- Returns and refunds are limited to one order per customer and apply only to the Balance supplement.
- Purchases made through third-party retailers or unauthorized resellers are not eligible for returns or refunds.
- Refunds apply to the product price only and do not include shipping fees.
- Refunds will not be issued if the product was used in a way that deviates from the provided instructions, such as exceeding the recommended dosage.
LEGAL DISCLAIMER & LIMITATION OF LIABILITY
- Health and Safety Disclaimer: Cocoon is not responsible for any adverse effects resulting from misuse or pre-existing health conditions. We encourage customers to consult a healthcare provider before using Balance, particularly if they have a medical condition or take medication.
- Limitation of Liability: By requesting a refund, you acknowledge that Cocoon is not responsible for any health concerns or damages related to the product beyond what is outlined in this policy.
- Consumer Protection Rights: This money-back guarantee is offered in addition to any statutory consumer rights you have under applicable laws.
- Governing Law: his policy is governed by the laws of Ontario, Canada. Any legal disputes will be handled within Ontario’s jurisdiction unless otherwise required by applicable laws in your region.